During one of my assignments, I was responsible for customizing our “Quality Training” across the organization, in which each employee was asked to identify their work as singularly important to the bottom line and ROI on the organization. This training was incredibly effective at empowering the staff and uncovering hidden costs. One concept introduced to help employees look closely at costs was called the 1-10-100 Rule.
The 1-10-100 Rule states that whatever it costs you to fix a mistake now will be exponentially less than allowing a mistake or bad process to go further. If the next person catches a mistake after you’ve released your work, it will likely cost that person 10 times to fix what it would have cost you from the beginning. If that person misses it, and the mistake moves further down the line, it is likely to cost at least 100 times more (in terms of resources, time, or labor) to correct the error. This is seen over and over in the case of business mistakes that are not handled up front.
To put this organizing action in place, go around and notice what is broken, not working, or incomplete right now in your home or office.
- Make a master project list of all the items in your home that are broken, need repair, or just some TLC for completion. (Light switch in kitchen)
- For each item on the list – see if you can define what the “desired outcome is” – (Dimmer switch works and plate is replaced.)
- Identify the very next action that needs to take place to get that item fixed or completed. (Purchase new dimmer and plate.)
- Next, identify “who” might be able to fix it and put that person’s name next to the item on your list. (Hubby)
- Then contact the person.
By “drilling down” to the root cause of the problem, you will be begin to speed up your problem resolution and you’ll begin to see how fast to do’s get taken off your list from here.