Improving Work Processes: A Blueprint for Workflow Success

Introduction

Instructional workshops offer excellent content for staff development, productivity and team interventions, and for supervisor, management and employee skills improvement. Workshops can be presented as either half or full day versions at client sites or locations.  Half-day workshops offer content and some application, while full-day workshops include personal and team application, role plays and application. (All workshops are presented as 4 hour workshops complete with breaks.)

Workshop Description

Do you remember the days of Total Quality Management (TQM) and Six Sigma? With businesses running so lean, today’s work processes have to be efficient, repeatable, easy to maintain, and simple to implement.  With today’s ever-changing workforce and the influx of new employees, the stamina and strength of work systems and processes will differentiate businesses that thrive in the economy. Workflow processes can be easily improved when you bring the ‘doers’ and the ‘planners’ together to examine and rework processes to be more efficient. This workshop is designed for cross-functional teams and homogenous groups that wish to improve results, lower costs, decrease process cycle time, improve customer satisfaction and work process flows.

Learning Objectives

1. Understand and implement the seven-step Process Improvement Blueprint
2. Surface current breakdowns in your work group or staff that drive poor results
3. Identify key people in the process and the gaps that currently exist
4. Assess and analyze the current work processes and how they are performing today
5. Determine where possible, plausible and likely solutions could be implemented
6. Design solutions and align with key leaders and strategic business partners to ensure success
7. Implement proposed solutions and track your results to continuously improve

Program Length: This program can be presented as either a 4-hour or full day interactive & applied workshop